Betcha Mobile Application & Venturest Digital Wallet Services
Last Updated: 29 July 2025
1. Introduction
This Privacy Policy applies to:
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The Betcha mobile application (“Betcha App”)
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The Venturest website
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All related digital wallet services
The Betcha App is operated by Venturest Equities (Pty) Ltd (“Venturest”, “we”, “our”, or “us”), a company incorporated in South Africa.
This Privacy Policy explains how we access, collect, use, store, and share user data when you use the Betcha App or Venturest Services.
By downloading, registering, or using the Betcha App or our Services, you agree to the practices described in this Privacy Policy.
This Policy complies with:
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The Protection of Personal Information Act, 2013 (POPIA)
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Applicable anti-money laundering and FICA legislation
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Google Play Developer Program Policies
2. Who We Are
Legal Entity: Venturest Equities (Pty) Ltd
Product Name: Betcha
Email Contact: help@venturest.co.za
Jurisdiction: Republic of South Africa
Venturest provides digital wallet services to gaming application operators where a financial wallet is required. The Betcha App enables users to register, verify identity, fund wallets, and transact with approved gaming platforms.
3. Information We Access and Collect
We may collect the following categories of user data through the Betcha App and website:
3.1 Personal Identification Information
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Full name
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South African ID number or Smart ID details
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Passport details (foreign nationals)
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Date of birth
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Nationality
3.2 Contact Information
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Email address
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Mobile number
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Residential address
3.3 FICA Verification Information
To comply with the Financial Intelligence Centre Act (FICA), we collect:
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Identity document copies
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Proof of residential address (not older than 3 months)
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Supporting affidavits (where applicable)
3.4 Financial & Transaction Information
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Wallet balance
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Deposit and withdrawal records
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Transaction history
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Linked payment method metadata
Important:
We do not store full card numbers. Payments are processed by secure third-party payment processors.
3.5 Device & Technical Information
When you use the Betcha App, we may automatically collect:
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IP address
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Device type and model
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Operating system version
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App version
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Unique device identifiers (where applicable)
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Log files
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Crash reports
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Session activity
3.6 Usage Data
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Login activity
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Transaction timestamps
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Feature usage
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Interaction with approved gaming platforms
3.7 Customer Support Information
If you contact us:
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Email correspondence
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Support tickets
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Call logs (if applicable)
4. Permissions and App Access
The Betcha App may request certain device permissions strictly for operational purposes, such as:
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Internet access (for transactions and verification)
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Camera access (for identity verification document uploads, if applicable)
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Storage access (for secure upload of verification documents, if required)
We do not access contacts, photos, microphone, or location data unless explicitly required for compliance and with your permission.
5. How We Use Your Information
We use your information to:
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Create and manage your Betcha account
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Perform identity verification (FICA compliance)
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Process wallet deposits and withdrawals
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Facilitate transactions with approved gaming platforms
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Detect and prevent fraud or unlawful activity
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Comply with regulatory and legal obligations
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Provide customer support
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Improve app performance and functionality
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Enforce our Terms and Conditions
We do not sell personal data.
6. Legal Basis for Processing (POPIA)
We process personal information based on:
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Your consent
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Performance of a contract
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Compliance with legal obligations (FICA, AML laws)
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Legitimate business interests (fraud prevention, security)
7. Data Sharing and Disclosure
We may share user data with:
7.1 Payment Processors
Secure third-party providers for processing EFT and card transactions.
7.2 Approved Gaming Operators
Where wallet transactions are authorised by you.
7.3 Regulatory Authorities
Where required under South African law, including FICA or court orders.
7.4 Service Providers
Hosting providers, compliance services, analytics providers, and fraud detection services under strict confidentiality agreements.
We do not share personal data for advertising resale purposes.
8. Data Retention
We retain personal information:
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For as long as your account remains active
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As required under FICA (which may require retention for a prescribed minimum period)
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To resolve disputes or enforce agreements
Inactive or dormant accounts may be retained in accordance with legal and regulatory requirements.
9. Data Security
We implement appropriate technical and organisational security measures including:
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Encryption of data in transit (SSL/TLS)
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Secure servers
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Access control restrictions
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Identity verification controls
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Monitoring for suspicious activity
No electronic system is completely secure, but we take reasonable measures to safeguard your data.
10. Cross-Border Transfers
If we use service providers outside South Africa, your data may be transferred internationally. We ensure appropriate safeguards are in place in accordance with POPIA.
11. Your Rights
Under POPIA, you have the right to:
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Access your personal information
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Request correction of inaccurate data
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Request deletion (where legally permitted)
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Object to certain processing activities
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Withdraw consent where applicable
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Lodge a complaint with the Information Regulator of South Africa
Requests may be submitted to help@venturest.co.za.
12. Children’s Privacy
The Betcha App is strictly intended for users aged 18 years and older. We do not knowingly collect data from minors.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Updates will be posted at:
https://www.venturest.co.za/privacy-policy/
Continued use of the Betcha App constitutes acceptance of the revised policy.
14. Contact Information
Venturest Equities (Pty) Ltd
Email: help@venturest.co.za
Country: South Africa
If you are not satisfied with our response, you may lodge a complaint with the Information Regulator of South Africa.